Get help
Email chuangfengtech@gmail.com with your app version, iOS version, device model, a description of the issue and, if useful, a screenshot. Do not include passwords, access tokens or payment card details.
Purchases and restoration
Use Restore Purchases in the app with the Apple Account used for the original purchase. Connect to the internet while membership is verified. Restoration restores verified subscription access; it does not synchronize favorites or downloaded files.
Downloads and offline access
Download scenes while online, then play them locally. If membership expires while offline, connect to refresh its verified expiry. Downloaded member files remain on the device but require an active membership to use. Remove scenes in the app to free space.
Billing
Manage or cancel App Store subscriptions through Apple Settings. Apple handles refund requests. Use the Apple links below.